Delivery & Return
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Delivery Options Overview
vividparcel.com offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days | |
|---|---|
Orders over $100: All day delivery. Order anytime: | FREE |
Orders under $100: All day delivery. Order anytime: | $5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
Next day delivery Get it next day, 7 days a week | |
|---|---|
All day delivery. Order by 9pm. | $5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
Standard delivery Get it in 2 working days | |
|---|---|
All day Delivery from 7am - 8pm. Order anytime: | Fromu$20 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
Next day delivery it next day on weekdays | |
|---|---|
All day delivery from 7am - 8pm. Order by 7pm: | Fromu$30 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the vividparcel.com online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Yes, once your order has been picked and is ready for dispatch, you will receive a notification via email to confirm this and also a link so that you can track your order.Tracking your order is simple and easy, giving you a time frame of when you will receive your order.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at hello@vividparcel.com and we’ll take you through the process.
Please note: all perishable products, such as meat, cannot be returned.
If you are not at home when your delivery arrives, your driver will try to reach you by phone. If they are unable to get a hold of you, they will have to leave to continue with delivering customer orders. In this case, we ask that you contact us as soon as possible on hello@vividparcel.com to arrange an alternative time for the delivery.
PLEASE NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.
You will receive an email confirmation when placing an order. If you do not receive this, please check the spam folder. Once dispatched, you will be sent a tracking link with an ETA of your order.
If you find any damaged items in your order, please take pictures of both the packaging and the item in question and send them to hello@vividparcel.com. We will need these images to conduct an investigation with both our courier service and our operations manager as each order dispatched is recorded on CCTV.Also, please do not throw away the damaged item as we would need ascertaining whether or not it can be replaced. In the event of a replacement, we kindly ask that you repackage the item in the original box that arrived and we will have the item picked up via courier. Please note, the above does not apply to liquid or glass items, which will need to be disposed of appropriately.In the event an item cannot be replaced, it is our policy to issue a credit voucher for the equivalent
Yes. Click the green "Email When Available" tab on the right hand side of the product page and leave your email address. As soon the product is restocked you will receive a notification.
If a product you have ordered is out of stock, we will always endeavour to find the closest alternative item, e.g. the same product of another brand, to ensure your order is fulfilled. If this is not possible, we will either issue you with a discount voucher code or offer you a refund of the equivalent amount back onto the payment card used.
Delivery & Return
Packages shipped from our warehouses in China, UAE, UK, Singapore, USA, will be shipped via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse will be shipped via USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
